Account management -

Account Management

Your Amazon account has moving parts that demand daily attention. Most sellers either under-manage them or spend too much of their own time on them. We handle it all, systematically, proactively, and transparently.

01

Account Health

Your account health score is Amazon's direct signal of how compliant and trustworthy your account is. A dip can trigger listing suppression or account suspension. We monitor your health dashboard continuously and resolve issues before they escalate.

02

Amazon Notifications and Emails

Amazon sends a high volume of notifications; policy changes, performance warnings, listing flags, and more. We monitor your inbox, triage every notification, and take action where needed so nothing falls through the cracks.

03

Seller Support Cases

Getting results from Seller Support requires knowing how to navigate the system. We open, manage, and follow through on cases, whether it is a listing error, a policy dispute, or an account issue, and we escalate strategically when needed.

04

Product and Customer Reviews

Reviews drive conversion. We monitor your review profile, track voice-of-customer signals, and flag patterns in return rates that indicate a product or listing issue worth addressing.

05

Inbound Shipment Creation

Once you confirm what you are shipping, we handle the shipment creation on Seller Central, covering carton counts, labelling requirements, and carrier selection so your inventory moves without delays or errors.

06

Inbound Shipment Monitoring

FBA shipment discrepancies are common and costly. We monitor every inbound shipment, reconcile received inventory against what was sent, and flag discrepancies early.

07

Brand Registry and IP Infringement Monitoring

If you have Brand Registry, your brand deserves active protection. We monitor for unauthorised sellers, listing hijackers, and IP violations, and file infringement reports on your behalf.

08

Amazon Storage Capacity Monitoring

Storage limits can throttle your ability to send inventory and impact your IPI score. We track your capacity utilisation and work with you to plan ahead so you are never caught short.

09

Customer Messages

Amazon requires responses to customer messages within 24 hours. We manage your customer messaging queue, professionally and in line with your brand voice, so your response time and customer satisfaction scores stay strong.

Want your account running without the daily grind?

We will identify what is suppressed, what is underperforming, and what needs to be fixed.